Detailed Business Process Model Description : Manage Item Charges Description : 6.4 Highlight Bill Segment Exceptions

6.4 Highlight Bill Segment Exceptions
See Manage Item Charges Page 3 on page 2-4 for the business process diagram associated with this activity.
Group: Create Bill Segment
Group: Freeze Bill Segment
Group: Batch Billing
Actor/Role: CC&B
Description: If a Bill Segment cannot be created, CC&B creates a Bill Segment in "error" status with a message can be analyzed by a CSR or Authorized User. Typically errors are caused by missing or incomplete data. The error may be reviewed at this time or not. Data may be changed before Batch Billing next runs. When the Batch Billing process next runs, it deletes all "error" Bill Segment(s) and attempts to recreate them. It continues this throughout the Bill window. If a Bill Segment(s) is in error at the end of the Bill window, a user must intervene and fix them. If the Bill Segment(s) is still in error when the cycle's next window opens, a Billing error is generated.
 

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