Manage Item Charges Description This section includes detailed descriptions of the steps involved in the Manage Item Charges business process, including: • 1.0 Search for Customer • 1.1 Evaluate Customer Account Eligibility for Bill • 1.2 Enter Specific Data for Bill (Segment)(s) Calculation • 1.3 Request Generate New Bill Segment(s) • 1.4 Determine Bill Period, Consumption Period, Service Point(s) • 1.5 Determine Prorated Bill Period, Consumption Period, Service Point(s) • 1.6 Build Collection of Items and Store Item Details for Bill Segment(s) • 1.7 Calculate Bill Segments Lines and Create Bill Segment(s) Using Rates • 1.8 Create Financial Transaction(s) • 1.9 Add Final Bill Switch for Bill Segment(s) • 2.0 Review Bill Segment(s) • 2.1 Request Changes for Recalculation of Item Bill Segment • 2.2 Update Information • 2.3 Request Delete Bill • 2.4 Delete Bill • 2.5 Request Delete Specific Bill Segment(s) • 2.6 Delete Bill Segment(s) • 2.7 Request Freeze Bill Segment(s) • 2.8 Freeze Bill Segment(s) • 2.9 Request Re-Bill Bill Segment(s) • 3.0 Update Bill Segment(s) to Pending Cancel and Create New Bill Segment(s) • 3.1 Request Undo Re-Bill Bill Segment(s) • 3.2 Delete New Segment(s) and Return Original Bill Segment(s) to Frozen • 3.3 Request Cancel Frozen Segment(s) • 3.4 Update Bill Segment(s) to Pending Cancel • 3.5 Request Undo Cancel Bill Segment(s) • 3.6 Return Original Bill Segment(s) to Frozen • 3.7 Request Finalize Cancel Bill Segment(s) • 3.8 Update Bill Segment(s) to Canceled • 3.9 Request Add Bill Message(s) • 4.0 Add Bill Message(s) • 4.1 Request Complete Bill • 4.2 Create Bill Message • 4.3 Create Bill Messages Based on Configuration • 4.4 Add Adjustments, Payments, and Bill Corrections to Affect Bill Amount • 4.5 Determine Due Date, Late Payment Charge Date, and Credit Review Date • 4.6 4.3.2.5a Manage Late Payment Charge • 4.7 4.3.1.1d Manage Autopayments • 4.8 4.3.2.2 Manage Severance Process • 4.9 4.3.2.6 Write Off Uncollectible Receivables • 5.0 Create Additional Required Bill Message(s) • 5.1 Update Bill with Completion Details • 5.2 Review Bill • 5.3 Make Necessary Changes for Bill • 5.4 Request Reopen Bill • 5.5 Update Current Bill to Reopen • 5.6 Request Changes to Impact Balance • 5.7 Update Balance • 5.8 Extract Bill for Printing • 5.9 Print Bill • 6.0 Send Bill to Customer • 6.1 Receives Bill • 6.2 Select Accounts for Open Bill Cycle • 6.3 Check Eligibility for Batch Billing • 6.4 Highlight Bill Segment Exceptions • 6.5 Highlight Bill Exceptions • 6.6 Identify Bill Segments in Error Status • 6.7 Create Bill Segment Exceptions To Do • 6.8 Evaluate and Investigate Error • 6.9 Resolve Error • 7.0 Update Data • 7.1 Request Complete To Do • 7.2 Complete To Do Entry • 7.3 Identify Bills in Error Status • 7.4 Create Bill Exceptions To Do