Detailed Business Process Model Description : Manage Item Charges Description : 1.3 Request Generate New Bill Segment(s)

1.3 Request Generate New Bill Segment(s)
See Manage Item Charges Page 1 on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User requests a new online Bill created. This online Bill may contain one or more segments. The Manual billing process consists of several steps. The first step is to request system to calculate and create the Bill and Bill Segment for the Items. If only one Item based Service Agreement exists for the Account, then only one Bill Segment is created.
Note: The "Generate" function is used when creating a new Bill, Bill Segment, or re-generating an existing freezable or error segment. A deleted Bill Segment may be generated again once information is changed.

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