Detailed Business Process Model Description : Manage Item Charges Description : 2.9 Request Re-Bill Bill Segment(s)

2.9 Request Re-Bill Bill Segment(s)
See Manage Item Charges Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: As more information is available, or there is further review or investigation, the CSR or Authorized User now determines a need to Cancel and Rebill the Bill Segment(s). If the problem identified in frozen Bill Segment has been resolved, CSR or Authorized User requests to Rebill the Bill Segment.
Note. When something has been wrong for an extended period of time with Billing, the CSR or Authorized User may use Multi Cancel/Rebill page to request Cancel/Rebill.
 

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