Detailed Business Process Model Description : Manage Item Charges Description : 3.5 Request Undo Cancel Bill Segment(s)

3.5 Request Undo Cancel Bill Segment(s)
See Manage Item Charges Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User has the option to undo the pending Cancel Bill Segment(s). Prior to the cancellation the CSR or Authorized User determines the Bill Segment(s) should not be canceled, and uses the Undo function.

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