Sibling Processes: .2.2 Manage Meter Charges, .2.4 Manage External and Miscellaneous Charges, .2.5 Manage Loan Charges, .2.6 Manage Deposit Charges, 4.3.1.1 Payments
This process describes Billing for Item-based services. Utility Companies may charge for some equipment - budged and non-budged items installed on Service Points Premises due to various reasons. When such an item(s) installed Utility Company expects to get paid for these items usage.
Billing process evaluates type and amount (if multiple items are installed), apply appropriate rates and generate Bill(s). Most bills are produced in a Batch Billing process. However the CSR or Authorized User can create Bills manually if required. If a Bill is generated, but contains error(s) the CSR or Authorized User has the ability to modify the Bill or Bill Segment.