Detailed Business Process Model Description : Manage Item Charges Description : 3.4 Update Bill Segment(s) to Pending Cancel

3.4 Update Bill Segment(s) to Pending Cancel
See Manage Item Charges Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CC&B
Description: When the CSR or Authorized user requests Initiate Cancel, the system updates the Bill Segment Status to Pending Cancel.

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