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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Manage Item Charges Page 2
Manage Item Charges Page 3
Manage Item Charges Page 4
Manage Item Charges Description
1.0 Search for Customer
1.1 Evaluate Customer Account Eligibility for Bill
1.2 Enter Specific Data for Bill (Segment)(s) Calculation
1.3 Request Generate New Bill Segment(s)
1.4 Determine Bill Period, Consumption Period, Service Point(s)
1.5 Determine Prorated Bill Period, Consumption Period, Service Point(s)
1.6 Build Collection of Items and Store Item Details for Bill Segment(s)
1.7 Calculate Bill Segments Lines and Create Bill Segment(s) Using Rates
1.8 Create Financial Transaction(s)
1.9 Add Final Bill Switch for Bill Segment(s)
1.9.1 Format Online Presentation
2.0 Review Bill Segment(s)
2.1 Request Changes for Recalculation of Item Bill Segment
2.2 Update Information
2.3 Request Delete Bill
2.4 Delete Bill
2.5 Request Delete Specific Bill Segment(s)
2.6 Delete Bill Segment(s)
2.7 Request Freeze Bill Segment(s)
2.8 Freeze Bill Segment(s)
2.9 Request Re-Bill Bill Segment(s)
3.0 Update Bill Segment(s) to Pending Cancel and Create New Bill Segment(s)
3.1 Request Undo Re-Bill Bill Segment(s)
3.2 Delete New Segment(s) and Return Original Bill Segment(s) to Frozen
3.3 Request Cancel Frozen Segment(s)
3.4 Update Bill Segment(s) to Pending Cancel
3.5 Request Undo Cancel Bill Segment(s)
3.6 Return Original Bill Segment(s) to Frozen
3.7 Request Finalize Cancel Bill Segment(s)
3.8 Update Bill Segment(s) to Canceled
3.9 Request Add Bill Message(s)
4.0 Add Bill Message(s)
4.1 Request Complete Bill
4.2 Create Bill Message
4.3 Create Bill Messages Based on Configuration
4.4 Add Adjustments, Payments, and Bill Corrections to Affect Bill Amount
4.5 Determine Due Date, Late Payment Charge Date, and Credit Review Date
4.6 4.3.2.5a Manage Late Payment Charge
4.7 4.3.1.1d Manage Autopayments
4.8 4.3.2.2 Manage Severance Process
4.9 4.3.2.6 Write Off Uncollectible Receivables
5.0 Create Additional Required Bill Message(s)
5.1 Update Bill with Completion Details
5.2 Review Bill
5.3 Make Necessary Changes for Bill
5.4 Request Reopen Bill
5.5 Update Current Bill to Reopen
5.6 Request Changes to Impact Balance
5.7 Update Balance
5.8 Extract Bill for Printing
5.9 Print Bill
6.0 Send Bill to Customer
6.1 Receives Bill
6.2 Select Accounts for Open Bill Cycle
6.3 Check Eligibility for Batch Billing
6.4 Highlight Bill Segment Exceptions
6.5 Highlight Bill Exceptions
6.6 Identify Bill Segments in Error Status
6.7 Create Bill Segment Exceptions To Do
6.8 Evaluate and Investigate Error
6.9 Resolve Error
7.0 Update Data
7.1 Request Complete To Do
7.2 Complete To Do Entry
7.3 Identify Bills in Error Status
7.4 Create Bill Exceptions To Do
Installation Options - Control Central Alert Algorithms
Rates
Available Algorithms
Entities to Configure
Related Training