Detailed Business Process Model Description : Manage Item Charges Description : 1.1 Evaluate Customer Account Eligibility for Bill

1.1 Evaluate Customer Account Eligibility for Bill
See Manage Item Charges Page 1 on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: CC&B provides the CSR or Authorized User with valuable insight and overall analysis of the Customer's financial situation. The CSR or Authorized User evaluates the Customer's Account. Account Financial History, Premise and Service Agreement Billing History, Credit Rating, and Credit and Collection History may be reviewed. Control Central Alerts and other Dashboard information assist the CSR or Authorized User in determining eligibility for adding new Bill or any rebilling based on established business rules.
 
 
BIFN-BL-INFO This algorithm formats the Bill Information that appears throughout the system. Four different formats are used.

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