Detailed Business Process Model Description : Manage Item Charges Description : 3.9 Request Add Bill Message(s)

3.9 Request Add Bill Message(s)
See Manage Item Charges Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User may add Service Agreement related Bill Messages for a given Bill Segment(s). The CSR or Authorized User may also add Bill Messages at the Account Level. The CSR or Authorized User adds these Bill Messages for an online Bill.
 

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