Detailed Business Process Model Description : Manage Item Charges Description : 2.0 Review Bill Segment(s)

2.0 Review Bill Segment(s)
See Manage Item Charges Page 1 on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User reviews the Bill Segment(s) for accuracy and determines the next action. The CSR or Authorized User decides if the billing process could be continued. The Bill Segment(s) may be incorrect, or created by mistake and needs to be deleted, rebilled or canceled.
 

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